Interacting with customers, creating a long lasting reputation among customers is an important thing for any business whether it is online or offline. It is the duty of every business owner to answer the customer queries in a proper manner. Hence, it is necessary to have a proper customer service support team.
Keeping this thing in mind, Magento has come up with an amazing extension known as Magento Support Ticket System. Let’s understand this in detail and know how this can be useful to any online business.
Everything about Magento Support Ticket System:
This extension comes with complete features that are necessary for every Magento store. With this extension, every online business owner will be successful in offering a full fledge customer service as well as excellent support.
Some of the features of this extension are as follows:
- Awesome ticket support system for Magento
- Various Ticket Departments
- Shows Ticket Priority and Status
- Ready to use Message Templates for quick response
- HTML based email notification
- Ticket management based on stores
- Tickets with attachments
- Option to export tickets in CSV and XML format
- 15+ admin options
To see Tickets, one needs to sign up and login as a user and then can have access to “My Tickets” on customer account menu.
Availability of this extension:
It is available with regular license for $40 and with extended license for $200. So, hurry up. Get this extension and be an excellent customer service provider so that you can become well known in the minds of the customers and as a result, your relationship with the customers will become stronger.
In order to get loyal customers, first of all its necessary to respond them effectively and with this extension; one can easily respond to the customer queries as well as make sure that their questions are answered in a proper manner.
Also, make sure that your customers get prompt reply for any negative feedback. Still not satisfied, Let’s take a look at Advantages of this extension:
Advantages of using Magento Support Ticket System:
- Useful for customers as they can easily generate tickets for their problems and queries
- Offers better customer service
- Increases number of satisfied customers.
- Makes it easy for business owners to know the issues faced by customers
- All Tickets can be easily managed from Magento Admin Panel.
- Tickets can be managed as per the priority.
- Customers can comment on the earlier generated tickets.
- Ticket details and replies by admin can be seen by the customers
Do you still have any doubt? Take a look at the live demo of this extension here:
Be ready to answer your customer queries in a proper manner and see the list of satisfied customers growing. Need further assistance to use this extension then get in touch with Softqube Technologies, Magento eCommerce Development Company; Magento developers here will sort out your queries.